20 Feb Listen To The Patient And He Shall Give You The Diagnosis
A challenging week that required a large jug of coffee on the M4.
I pulled in to the otherwise wonderful drive thru for my regular caffeine fix…
Talking sign – “Welcome to Starbucks, can I take your order please?”
Kevin “Good morning. I would like a regular cappuccino, two sugars, no chocolate please. That’s all”
Talking sign – “Would you like any pastries or muffins with that?”
Kevin – “No thank you, just the cappuccino.”
Talking sign – “Would you like any chocolate with that?”
Kevin – “No, like I said, just the cappuccino with two sugars. That’s all, thanks”
Drive around the corner to the till
Lady at till number 1 – “Is that a cappuccino with two sugars, no chocolate?”
Kevin (bemused) – “Yes please.”
Second lady at till comes to take money – “Would you like pastries or muffins today?”
Kevin (annoyed) – “No, still the same order please”
Third person appears, wearing a ‘manager’ badge.
Kevin (curious and slightly pedantic) – “Can I suggest that you don’t keep asking me if I want pastries and muffins and listen to what your customer wants”
Manger – “Oh, yeah but we have to ask in case you are a mystery shopper”
Kevin – “huh?”
Manager – “Yeah, we’ve told the bosses but they insist that we up-sell”
Kevin – “But what if I am the mystery shopper?”
Manager – “Exactly, but we have to up-sell. It’s the rules”
Kevin (almost lost for words) – “Cheerio”
As Sir William Osler said “Listen to the patient and he shall give you the diagnosis”
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