DENTAL PRACTICE COACHING AND TEAM TRAINING THAT CHANGES THE PRACTICE
Sometimes the owner can see what needs to change.
But what if your team hasn’t learned it yet and is still waiting to be told?
Patients still leave unclear, treatment conversations still depend on who is in the room, and standards still sit too much in the owner’s head.
That is why Club Connect Plus exists. If you are a practice owner and you are still carrying things the practice should have learned to carry.
Club Connect Plus takes the thinking, reflection and leadership work of Club Connect and brings it into the practice.
Not as generic team training, as scripts, or as a day of motivation that disappears by Monday.
Club Connect Plus is the way we help the whole team understand what good looks like, why it matters, and how to repeat it with patients.
The problems Club Connect Plus solves
Dental practices don’t fail because people don’t care, instead, they struggle because people are unclear.
And when people are unclear about standards, about value, handovers, ownership, and what patients need to understand before they can decide, that lack of clarity shows up everywhere.
Patients don’t proceed, and treatment plans aren’t explained well. Everything is rushed, chaotic, and everyone avoids responsibility.
If you are the dental practice owner, being pulled back into everything, Club Connect Plus will help the whole practice see what is happening and help you fix the problems.
From owner standards to practice standards
In many good practices, the owner does things naturally that patients trust. They listen well, explain clearly, reduce uncertainty, help patients feel safe, make value easier to understand, and they know when a conversation needs slowing down.
But if only the owner can do that, the practice has a problem.
Club Connect Plus helps turn the owner’s natural standards into shared standards, so the team is not just told what to do.
When they understand what matters, you will feel the impact.
More than dental team training
Yes, Club Connect Plus includes team training, but it is not just training; it’s practice-wide reflection, with professionally facilitated workshops and never-boring slides.
We look at the real moments that shape trust in your practice, the way the team behaves when the owner is not in the room, because patients do not experience your values on a poster; they experience them through the people in front of them, your people.
Club Connect Plus helps your team understand that.
What we work on
Club Connect Plus helps the whole practice work on the things patients actually feel.
- Leadership.
- Communication.
- Patient trust.
- Team ownership.
- Handover conversations.
- Treatment conversations.
- Listening.
- Service standards.
- Value.
- Consistency.
- The patient experience.
Underneath all of that, we keep coming back to a few questions:
Can patients trust the practice to help them make sense of what is happening?
Does the team understand what good looks like?
Are we reducing uncertainty or creating more of it?
Is the patient experience consistent, whoever they speak to?
What does the owner do naturally that the whole team needs to learn, repeat and protect?
That is the work.
How Club Connect Plus membership works
Club Connect Plus includes everything in Club Connect and four GET TOGETHER training workshops delivered for your practice.
- GET LEADING
- GET SERVING
- GET LISTENING
- GET UNDERSTOOD
The current membership fee is £1195 per month, including VAT.
Join Club Connect Plus
If Club Connect Plus sounds like the support your practice needs, start a conversation.
Membership is limited because your results matter.
Join the waiting list, or start a conversation and we can talk about whether it is right for you.
Reassuring You
FOCUS
“I have achieved breakthroughs in delegating, and how to trust my team to get on with it so I can focus on the dentistry”
CONNECTIONS
“I have made valuable personal and professional connections that I would not have gained elsewhere”
DEVELOPMENT
“I have developed my team and our patient service”
KEVIN ROSE
I’m delighted you are here because it means that you’ve recognised it’s time do something about ‘going to the dentist’ and that it’s not just about doing more things, it’s also about better things.
I set up Rose & Co. in 2009 from my kitchen table when my best mate (and dentist) asked me to ‘fix’ his dental practice.
With what I have learned since then and the community of dental practice owners that I am proud to work with, we are building better dental businesses, and that makes the world a better place.