What if that Google search doesn't deliver? That's the irony of the online library of everything, it isn't quite everything and just like in a physical library we are hard wired to crave human interaction and conversations, and yet sadly Google just doesn't really encourage...
The term ‘patient journey’ can become meaningless. Often the phrase is over used and misunderstood. As a team it is important that you regularly take time out to really think about what the ‘patient journey’ is and how you can improve it. If you need...
The answer might surprise you...
Let’s turn the job interview table for a moment; they’ve had their chance and you’ve survived all of the questions from your potential new dental employer, when they throw you the potential job interview curveball question… “What questions would you like to ask me?” ...
We ask BIG QUESTIONS that are often tough and difficult to ask...
This is something that I have observed great leaders do differently in the way that they control both their own internal dialogue and the conversations within their teams. It’s something I know you will instantly recognise and also that it’s easy to forget when you’re...
12 months ago and pretty much before any of us had heard of “Covid”, you might have expected a headline like this to be preceded a regurgitated list of top ten tips, well intended memes, and motivational quotes about new year resolutions....
So, before you cry 'humbug', no I am not talking about anything family and festive. Crikey we all need a break, but I am talking about the inevitable seasonal rush to overanalyse the year that has passed and make plans and predictions for the next....
There will be plenty of analysis about 2020, some will be positive, some will be negative, unfortunately good news doesn't tend to fill headlines. 2020 has been a bit of a stinker and yet in many ways it's been an incredible year for us all...
That may sound like an odd statement coming from a the owner of a business that gets paid to help dental practices develop and grow, so what’s with the brave headline? Well, it’s true for a start. In 12 years of working with dental practices...
