With inflation hitting the headlines everyday in the current crisis, we've been discussing with our Club Connect members what impact this is having on their dental practices and what we should do about it....
For some and even within healthcare, kindness seems to be a scarce resource that is limited by the availability of suitably qualified or experienced people. For others it is something that can be nurtured and allows both individuals and groups to develop and grow....
I’m hearing a few conversations about about patient belt tightening and one or two ‘big cases’ being postponed and this is hardly surprising...
The behaviours that you see in your dental practice are shaped by what matters most and whatever it is that you and your team collectively believe to be true; values and then beliefs shape behaviours. ...
Exploring how dental practices can set targets that still put patients at the forefront of practice teams’ thoughts....
Thanks to our own children, David Attenborough, COP26 and the efforts of the likes of my history teacher (patches on the elbows of his corduroy jacket, Greenpeace membership and Save The Whale car sticker) around 40 years ago, ‘saving the planet’ isn’t such a weird...
A year on and some dental practices still don't have a recruitment crisis. Let’s turn the job interview table for a moment; they’ve had their chance and you’ve survived all of the questions from your potential new dental employer, when they throw you the potential...
You don’t really need to ask your teams how they are right now, because they will be feeling the same as you and everybody else. At one of our leadership workshops last week we explored what the best are doing differently right now with their...
For the owner-lead dental practice where typically the practice is reliant upon the revenue of the principal dentist, you’ll recognise that the team are also reliant upon the decision making of the principal dentist too. Indeed, often the main brief from a client is in...
The PPI mis-selling scandal of 2007 has cast a very long shadow and explains why the banks have been pleading with our hearts and minds ever since…there’s only so many times you can watch a Lloyds black horse running along the beach or read that...
