The patient conversation is evolving and now with your existing and potential patients having multiple conversations, across numerous different devices and platforms, it’s getting harder to gain their attention. The implications of Covid, video consultations and the amount of information available for any patient that...
In recent years valuing dental practices based upon multiples of EBITDA has become the norm, and thank goodness for that. EBITDA is easier for vendors, purchasers and lenders to understand. What is it, well if you're reading this then you probably know already. ...
The narrative from Downing Street is suggesting that it’s going to be masks off from 19th July, and hopefully that will prove to be a good thing. It also spells trouble because whilst we remain on the current path and without clear direction, it still...
Practice owners and managers will frequently explore how to ‘make the team more accountable’ and justify their ever increasing suite of measures and KPI’s. They will also bemoan the fact that those attempts to inspire or make others accountable, most often backfire, however well...
Don’t tell me that you lead with your values, lead me. And that pretty much sums up the leader that our teams want us to be. No amount of fanciful presentations, offsite meetings and buzz words on pieces of paper will ever be as powerful...
With many economic commentators predicting a boom in consumer spending for at least the next 18 months, get ready to get busier, and the big question that will challenge many; to know when and how to make increasingly important decisions. Unfortunately a Google search probably isn't going to tell...
It is normal to prefer the numbers to be heading in one direction rather than the other, and apply labels to measure and understand how well you convert leads into customers for example. But be careful, and think about not just what success is for...
As a dental coach I often find myself telling my clients to put themselves in the shoes of their patients and this is no more important than on the practice website. Let's say you are looking for a new dental practice but you, like many...
What if that Google search doesn't deliver? That's the irony of the online library of everything, it isn't quite everything and just like in a physical library we are hard wired to crave human interaction and conversations, and yet sadly Google just doesn't really encourage...
The term ‘patient journey’ can become meaningless. Often the phrase is over used and misunderstood. As a team it is important that you regularly take time out to really think about what the ‘patient journey’ is and how you can improve it. If you need...
