A DENTAL COMMUNICATION COURSE FOR DENTISTS WHO WANT PATIENTS TO UNDERSTAND, NOT FEEL SOLD TO
One-day in practice training workshop | Quality Assured CPD | £2475 including VAT for up to twelve people.
Before patients can say yes with confidence, they need to understand what is happening, why it matters and how you can help them.
That sounds obvious, but it is where many good dentists get stuck. The dentistry may be right, the intention may be caring, the patient may even trust you, but if the conversation leaves them confused, overwhelmed or unsure, they will often do the most human thing possible and they will pause.
Get Understood is for dentists and teams who are uncomfortable with the idea of selling to patients, but frustrated when patients do not seem to value, understand or proceed with the treatment that has been carefully recommended.
This is not a sales course dressed up for healthcare. It is a practical communication workshop about clarity, trust, consent, money, material risk and the craft of helping patients make sense of their choices.
Why this matters
Patients rarely reject treatment simply because they have been given too much information. More often, they have not yet been helped to understand the right information in a way that feels relevant, safe and personal to them.
Good communication is not about persuading harder. It is about finding the patient, understanding what matters to them, and then explaining clinical choices with enough clarity that they can make a decision they feel comfortable with.
When that happens, treatment conversations feel less awkward. Fee conversations feel less apologetic and consent becomes less of a defensive process and more of a shared understanding. Dentistry should feel like guidance, not pressure.
What is Get Understood?
Get Understood is a one-day, in-practice training workshop for dentists and dental teams. It helps you improve the conversations that shape patient trust, such as consultations, treatment explanations, consent discussions, fee conversations and follow-up.
We do not give you scripts and or teach you sales techniques. Instead, we help you understand the structure and intention behind better conversations so you can adapt them to different patients, different risks and different situations.
What you will learn
- How to structure treatment conversations so patients understand the problem, the options and the reason for your recommendation.
- How to talk about money clearly without becoming apologetic, defensive or salesy.
- How to adapt your communication style to different levels of anxiety, motivation, knowledge and risk.
- How to make consent, GDC expectations and Montgomery feel more practical and less like a can of worms.
- How to use questions, listening, language, tone and body language to build trust quickly and honestly.
- How to help the whole team support patient understanding before, during and after the consultation.
Is it right for you?
Yes, if:
- You want more patients to understand the dentistry you recommend.
- You dislike sales language but know communication affects treatment uptake.
- You want ethical private dentistry to feel clear, caring and confident.
- You want your team to support patient understanding more consistently.
Probably not, if:
- You want scripts, closing techniques or objection handling.
- You believe the patient simply needs to be persuaded.
- You want a quick fix without looking at how your conversations actually work.
What happens next?
Book an hour to talk through your patient communication challenges. We will explore whether Get Understood is the right training workshop for you, your team and the way you want your patients to feel.
Is this as dental sales course?
No. Get Understood exists because many dentists feel uncomfortable with sales language. The workshop is about helping patients understand treatment, risk, fees and choices so they can make better decisions.
Who should attend?
Dentists, treatment coordinators, nurses, reception team members and anyone involved in helping patients understand the care being recommended.
KEVIN ROSE
I’m delighted you are here because it means that you’ve recognised it’s time do something about ‘going to the dentist’ and that it’s not just about doing more things, it’s also about better things.
I set up Rose & Co in 2009 from my kitchen table when my best mate (and dentist) asked me to ‘fix’ his dental practice. With what I have learned since then and the community of dental practice owners that I am proud to work with, we are building better dental businesses, and that makes the world a better place.
TALK NOW
WHEN WAS THE LAST TIME YOU LOOKED AT YOUR DENTAL BUSINESS?
To explore how we can help you with your dental business, book a free call with us.
We understand you’re busy, so book online to save lots of shenanigans with diaries. You can go old school too and send an email to connect@roseand.co and we’ll get things sorted that way.