COVID-19 – Communicating with your Patients

covid 19 dentist advice

COVID-19 – Communicating with your Patients

The text below is taken from an email from Yann & Gilly at Stafford Street Dental in Edinburgh and seems to be a very good example of what to say to patients right now. Posted and shared with clients permission to chop, change and use as you see appropriate.


To all our patients,

Everyone is concerned about the developing situation with Covid-19, the new coronavirus, in Britain, Europe and Worldwide.

We would like to reassure you that, as always we are here for you and shall continue to act to ensure the health and the safety of our patients and team.

We are accustomed to decontamination procedures and the dental surgery is one of the cleanest environments there is. Within the practice, throughout the day all the door handles, buzzers,tablets, card machine and reception desk are wiped down with alcohol wipes. We have plenty of hand soap and hand towels in all our rooms and toilets. There is hand sanitiser on the reception desk and we ask each patient when they come in to sanitise their hands.


All our treatment rooms are wiped down and sanitised between each patient as standard procedure.

We have stopped all deliveries coming into the practice unless necessary in which case the delivery person sanitises their hands. We are not accepting people just walking into the practice as another precautionary measure.

As matters develop we will need to respond to changing advice, possibly on a daily basis. We will do our best to continue to provide care with a proportionate response. As part of this,we would ask any patient who has cold or flu like symptoms to cancel their appointment, follow government advice, and not attend till those symptoms are gone.

If you have an appointment for dental treatment we are currently saying stick with it. However we may have to contact you to cancel if the situation changes.

If you are over 70, or medically compromised, we offer deferral of routine examination appointments. If, over the next period you are feeling anxious and isolated we are very happy for you to call us for a chat and to keep in touch with you regularly by phone.

yann and gilly

Online consultation – if you are self-isolating, or would just prefer to stay at home, and have dental concerns, we will be glad to arrange to have a discussion with you on the phone or with a video call. Clearly this won’t be able to deal with everything but we hope we may be able to provide reassurance in many situations.

We would like to remind you of our constant message to keep up brushing and cleaning in between your teeth. Keeping your mouth healthy is an important part of keeping your immune system healthy.

And lastly,in these times — notice if you are clenching your teeth together, and wiggle your jaw around to loosen off your facial muscles. If your face feels tight and tense, use warm water and 2 pieces of towel or facecloth to give each side of your jaw a massage for a few minutes, stretching it out as you do.

With very best wishes from Yann, Gilly and all at Stafford Street

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