Archives

Perhaps you have noticed the rush of GDPR related emails landing in your inbox recently or maybe the online noise and myths that a GDPR deadline seems to have suddenly created? Either way, we’re not about to add to your GDPR to do list.

Rose & Co. are currently interviewing dental practice owners and the dental practice owners of the future, to join us at our Club Connect workshops in 2018.

It was a chance meeting at a dental event where Scott Phillips first explained to me that he wanted to become his own boss and buy a dental practice. In early 2017 and after some of the usual issues , he achieved this...

In terms of getting the best performance out of your team, it’s as easy to jump on the ‘millennial band wagon’ and blame somebody or something else right now, as it is to quote buzz words like engagement, empowerment and loyalty without having considered the meaning behind them.

Somewhere in a dental practice near you, a nervous patient has just arrived in a dental reception, to be eventually greeted with a smile that is obscured by a telephone handset. A pointed index finger directs to a seating area. In the surgery next door a patient is struggling to understand the complexities of the various treatment options available.

Our partnership with Caroline Bell began very early on at the ‘kitchen table and ideas’ phase of developing her business. I interviewed her recently as part of some research we are carrying out for a forthcoming project. Here is an extract from the interview that we think you may find useful.

Are you a dental practice owner, associate, hygienist or therapist that would like to see more people attend the dentist regularly? If you are, then you could become a member of Club Connect for 2017 and join our dental leadership and business development programme.

The paradox of the 1980’s customer service culture was that for many, it was never about the customer.