What if that Google search doesn't deliver? That's the irony of the online library of everything, it isn't quite everything and just like in a physical library we are hard wired to crave human interaction and conversations, and yet sadly Google just doesn't really encourage...
The term ‘patient journey’ can become meaningless. Often the phrase is over used and misunderstood. As a team it is important that you regularly take time out to really think about what the ‘patient journey’ is and how you can improve it. If you need...
The answer might surprise you...
Let’s turn the job interview table for a moment; they’ve had their chance and you’ve survived all of the questions from your potential new dental employer, when they throw you the potential job interview curveball question… “What questions would you like to ask me?” ...
We ask BIG QUESTIONS that are often tough and difficult to ask...
This is something that I have observed great leaders do differently in the way that they control both their own internal dialogue and the conversations within their teams. It’s something I know you will instantly recognise and also that it’s easy to forget when you’re...
That may sound like an odd statement coming from a the owner of a business that gets paid to help dental practices develop and grow, so what’s with the brave headline? Well, it’s true for a start. In 12 years of working with dental practices...
Every second Wednesday of the month, we get all of our Club Connect and Reboot clients together on Zoom to help each other. There is a width of perspective and depth of experience in the group to find the answers to the questions that Google...
UK Sedation, an expanding franchised network of roving dental sedationists, has received a significant investment from leadership and business development consultancy Rose & Co. After an initial 6 months of providing UK Sedation with...
There are some words that have become part of the lexicon of selling, such as lead, conversion, close. and objection. This is the convenient language of the sales management process....
