With many economic commentators predicting a boom in consumer spending for at least the next 18 months, get ready to get busier, and the big question that will challenge many; to know when and how to make increasingly important decisions. Unfortunately a Google search probably isn't going to tell...
It is normal to prefer the numbers to be heading in one direction rather than the other, and apply labels to measure and understand how well you convert leads into customers for example. But be careful, and think about not just what success is for...
As a dental coach I often find myself telling my clients to put themselves in the shoes of their patients and this is no more important than on the practice website. Let's say you are looking for a new dental practice but you, like many...
What if that Google search doesn't deliver? That's the irony of the online library of everything, it isn't quite everything and just like in a physical library we are hard wired to crave human interaction and conversations, and yet sadly Google just doesn't really encourage...
The term ‘patient journey’ can become meaningless. Often the phrase is over used and misunderstood. As a team it is important that you regularly take time out to really think about what the ‘patient journey’ is and how you can improve it. If you need...
The answer might surprise you...
Let’s turn the job interview table for a moment; they’ve had their chance and you’ve survived all of the questions from your potential new dental employer, when they throw you the potential job interview curveball question… “What questions would you like to ask me?” ...
We ask BIG QUESTIONS that are often tough and difficult to ask...
This is something that I have observed great leaders do differently in the way that they control both their own internal dialogue and the conversations within their teams. It’s something I know you will instantly recognise and also that it’s easy to forget when you’re...
That may sound like an odd statement coming from a the owner of a business that gets paid to help dental practices develop and grow, so what’s with the brave headline? Well, it’s true for a start. In 12 years of working with dental practices...
