Like me, you may be thinking that the increased use of ‘artificial intelligence’ is a good thing. It’s probably happening more and more in our online transactions than we are even aware. So good news for dental practices then…? Well, perhaps. Who really wants to...

  Jan has recently written an insightful article for Dentistry Scotland that will open your eyes to the benefits of understanding your dental business from the perspective of your patients. Have you ever had a mystery shopper enter your practice? Jan Clarke explains why it could be helpful. Looking at your...