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One-Day Workshop

What do regular, long-term patients want most from their dental practice? According to the results of a recent survey, the answer is health, or at least preventative treatments.

However, the same research showed a dramatic reduction in trust, responding to the growing belief that dentists are increasingly capitalising on profitable treatment opportunities.

For over two decades, Sheila Scott has been helping dental practices to provide a high-perceived value service. Focused on pinpointing and then maintaining a patient’s wellbeing, this programme can also support a return to full health when required.

£1350 including VAT

About the service
Featuring ten, twelve, fifteen or more stages, the Multipoint Dental Health Check now provides a foundation for hundreds of successful private practices. By inspiring patients, it creates commitment to a programme of regular Hygiene Care, ensures repeat attendance and increases interest in self-management. It also develops opportunities for restorative and elective cosmetic treatments. The Multipoint Dental Health Check survived the latest recession, building sustainable, profitable patient bases and most importantly of all, creating happy clients.

A one-day group workshop, facilitated by Sheila, How to Put Patient Health at The Heart of Your Practice, will challenge your established routines and beliefs, help you to define a new and impressive patient journey, and teach you a complete new language of dental care.

SHEILA SCOTT

Sheila has an MA in Psychology, and qualifications in Marketing, Counselling, Training and Mediation. She has been working with the dental profession since 1983, and as a dental consultant since 1989. Most of her work is driven by what patients have been telling her they want from practices since then. She is well known for her straight talking style, and for helping practices organise to prove their preventive, or health – focused approach to care. Once practices are delivering clear, ethical and comfortable dental care, it only takes an evidence based approach to pricing to ensure ongoing success and profit.

Her book ‘Putting Health at the Heart of your Practice’ (£13, published 2014 by Dental Protection Ltd and available on Amazon or  www.sheila-scott.co.uk) covers the main principles of her health focused approach

Sheila’s work has been driven by helping practices pay attention to their relationships with patients, and this has spread to helping build and maintain relationships with and within the team. Her seminal ‘Managing Difficult People (and Good Ones Too) courses with proactive employment lawyer Hayley Bloodworth have helped hundreds of managers and principals guide, direct, influence and motivate staff to higher performances and improved behaviours, without having to resort to discipline. Her incisive and focused approach to dealing with people problems give her an edge when involved in mediation or conflict resolution.

Sheila lectures regularly at home and abroad.

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