There is a better way!

Loyal and motivated patients are less likely to complain

Complaints to industry regulators require something to complain about but often also feature a breakdown in trust, poor communication and the feeling of wanting to right a wrong. Too often complaints are also motivated by a sense that the other party had a vested financial interest in the outcome.

You are in healthcare not healthsell

The unique position of trust between dentist and patient, can make the experience of being “sold to” feel negative and manipulative, for you and your patients. There is an alternative that we have been sharing with dentists and their teams since 2009. If you would like to increase your treatment plan acceptance and talk about money, you will discover that “just a conversation” is all that’s needed.

You will learn how to

• Understand patient motivations and buying strategies
• Let your patient do the buying
• Build rapport, talk money and gain commitment as a state of mind, not an activity
• Use language that heals and avoid words that harm
• Understand, interpret and apply GDC1.1 and follow the implied best practices from the significant legal cases of both ‘Montgomery’ and ‘Webster’
• Avoid the dangers associated with using sales techniques
• Apply basic NLP to help anxious and nervous patients

What’s left out

• The need to close or handle objections
• Sales techniques
• Making your patients say “yes” to you
• Radical changes to the way that you communicate with your patients
• Scripts or techniques to learn

Results

“The absolute must to understand how patients think. This will help you express recommendations for treatments better, reduce the risk of miscommunication and associated problems”

“I know that lots of dentists are uncomfortable with the idea of selling to their patients. However, we all need to grow our businesses too. This workshop has helped me get the balance right, which of course benefits everybody. Highly recommended”

“Brilliant -ethical! Will benefit patients hugely. I now have the right tools and concepts to speak in a way that patients can understand”

“I turned round 3 very nervous new patients who are all now going for big implant treatments, all by asking the patient questions, and most importantly listening and effectively engaging with them – A greatly recommended course!”

“To me, this changes the game when it comes to dentists exploring how to communicate treatment to patients. It’s not about selling more fancy veneers or whitening, it’s about finding out what your patient really wants from you. This is what will keep out of trouble with the GDC. Selling is a dirty word in dentistry!”

PAYMENT

Confirming your place and making payment is simple and online using this link to set a one off Direct Debit payment. We will not ask for authority to collect further payments from your bank account. You will receive an invoice from us. Payment is protected by the Direct Debit Guarantee.

We will then be in touch very shortly to confirm final arrangements with you.

Set up your one off Direct Debit Payment by choosing the appropriate course dates & button below:

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