with Kevin Rose
This is for you if the idea of ‘selling’ to your patients, makes you feel uncomfortable.
For you and the dentists in your team to explore how to help more of your patients. Discover new ways of discussing treatment options and healthcare with your patients.
In-house training for you and your team, on weekdays and Saturdays.
£1400 including VAT for the whole team.
Because not every patient seems motivated, understands or even trusts why you are proposing the treatment, and ‘selling’ dentistry to them is not the answer.
That’s right, it can be done and we have lots of experience helping dental practices do it. However because not every patient seems to understand you and the treatment your’e proposing and it’s also sometimes difficult to talk about money with your patients, everybody in your dental practice needs to contribute towards your patients understanding you and you understanding your patients.
We will guide you on how to do this, and share with you what other practices are doing differently, differences that will see more of your patients proceeding with the treatment that they want and that you have recommended. From first contact, right they way through to discussing open and unbooked treatment plans, everybody has a role to play.
You and your team will learn how to do all of this, and to be able to adapt your communication style to different patients and different situations.
We know that you know that already and that is why this course was designed with dentists, including a legally qualified expert witness.
We understand that it’s frustrating when patients don’t seem to understand or value the treatment that you are proposing. It’s tempting to think that ‘selling’ to your patients might be the answer, but many dentists and their teams tell us they’re uncomfortable with that, however ‘ethical’ the technique used. Healthcare needs careful language and that language isn’t ‘leads, conversion, objections, closing’ or scripted.
Imagine doing this in a way that both you and your patients are comfortable with and what a difference that will make for everybody. You will explore the importance of values in healthcare and how to communicate your values with your patients. You will do this by creating a structure, like all great communicators do, that will put you in control of every conversation with your patients, help you to understand them at every level, including material risk, know how much detail to share and when and how to talk confidently about money.
You will learn how to use both your body language and your voice to make your patients feel comfortable, some essential NLP language patterns and how to adapt every conversation to every patient so that you understand them and they understand you.
We will explore how easy it can be for all departments to communicate with each other, starting with what information you gather about a patient at the desk, so that your patients feel in control and enjoy a seamless transition throughout their ‘patient journey’.
That consent, GDC and Montgomery doesn’t have to be a ‘can of worms’, but it is a team effort. Patients don’t tend to sue dentists that they trust and how you can rapidly build trust with your patients is absolutely at the heart of this course.
And yes, there is a full day of CPD for everybody, quality assured by Dentinal Tubules.
“What a superb day! You never cease to amaze”
“Your ideas and materials not only make sense, but over the last week we have put them to the test and they work. The time you spent with us to refine our patient discussions has enabled us to listen and engage more with the patients and to really improve our relationships with them, which in return has helped to build trust. Thanks Kevin for a super day!”
“I have been looking for a communication course for over a year and I must say that Kevin and the course were excellent… book your places now!”
“It is not often that Kevin ’tours’ the country offering this kind of support. I think this is really useful, and in particular for younger associates, looking to get on the right path and their heads on straight.”
“The absolute must to understand how patients think. This will help you express recommendations for treatments better, reduce the risk of miscommunication and associated problems”
“Brilliant – ethical! Will benefit patients hugely. I now have the right tools and concepts to speak in a way that patients can understand”
“I turned round 3 very nervous new patients who are all now going for big implant treatments, all by asking the patient questions, and most importantly listening and effectively engaging with them – A greatly recommended course!”
“To me, this changes the game when it comes to dentists exploring how to communicate treatment to patients. It’s not about selling more fancy veneers or whitening, it’s about finding out what your patient really wants from you. This is what will keep out of trouble with the GDC. Selling is a dirty word in dentistry!”
Kevin had approximately 19.25 happy years of leading, financing and developing small businesses before he got bored for around 7 months and 12 days, threw away his ties and decided to ‘do something’ about dentistry when he noticed that his dentist didn’t have a website, seemed to make up his prices and never smiled.
Having interviewed hundreds of small business owners and set up businesses from scratch, he has a width of perspective and a depth of experience that he has been sharing in dentistry since 2009.
He has been steadily building a loyal group of clients and guiding them away from the painful mistakes that he has seen other regulated professions make. Through inspiration, direction and experience, he helps his clients lead successful dental businesses, with engaged teams and chairs full of loyal patients.