10 Jun Short and Long Term Thinking in Dental Healthcare
I’m hearing a few conversations about about patient belt tightening and one or two ‘big cases’ being postponed and this is hardly surprising...
Dental Coach
27 Nov Yoga for people that don’t do yoga
“But I can’t even touch my toes Victoria!” ...
07 May Reducing the Risk of Dental Patient Complaints
Filmed at The Dentinal Tubules Congress, October 2018. A fun but well received ’show’ from some dodgy actors but with some very serious messages by looking at consent, communication and critical factors in the dental patient journey....
20 Feb What is the language of healthcare?
“Leads, conversion, closing and objections.” Is this really the language of healthcare? At a time when other professions as well as businesses in general are waking up to the importance of values, their CSR responsibilities and the need to have a ‘Social License’, in dentistry, we’re...
13 Dec What do some dental practices do to get better results year upon year?
What are they doing differently and what are you missing out on...
10 Dec Are your team agreeing with you because you’re too vague?
Why is it that some dental business owners lead teams that deliver what is expected of them and yet others don't? We've all been there and either presented or listened to the boss spouting out the next big thing and somehow hoping that this time...
20 Sep “I just haven’t thought about it that way before!”
When do you know you have really made a difference? There are probably lots of ways to get feedback these days but as well as the established ‘digital’ methods of asking for reviews, I expect that you have also had those moments when you know...
15 Sep The Dental Business Leadership Gap
The effects of having a “leadership gap” are obvious; high staff turnover, wage increase demands, volatile teams and a poorly performing dental business...